1. Home
  2. General Return Policy

Ink Toner Shop – Return Policy and RMA Instructions

Important: Do Not Ship Any Product Until RMA is Approved

To initiate a return, you must first obtain a Return Merchandise Authorization (RMA).
Please contact us at:

 Toll-Free: 1-855-786-1570
 Email: [email protected]


1. Return of Defective Compatible or Remanufactured Items

  • Returns are accepted within 180 days (6 months) from the date of purchase.

  • Once your RMA is approved and the return is within 1 year, you will receive:

    • A prepaid shipping label (a $10.00 shipping cost is covered by us).

    • Full return instructions, including your RMA number and our return address.

  • Affix the label to your package and drop it off at the courier specified in the instructions.

  • RMA is valid for 10 calendar days from the issue date. Multiple reminders will be sent if we do not receive the package promptly.


2. Return of Non-Defective Compatible or Remanufactured Items

  • A 15% restocking fee applies.

  • If the return is within 90 days of purchase:

    • A refund is issued less original shipping charges.

    • Return shipping is at the customer's expense.

  • Products must be unopened, unused, and in original packaging.

  • Customer must ship via a trackable method (FedEx, UPS, Purolator) and send the tracking number to [email protected].

  • The RMA number must be written on the outer box, not on product packaging.

  • Returns are not accepted after 1 year from purchase.


3. Shipping Damage Returns

  • Report any shipping damage within 5 business days of receiving the order.

  • Do not discard packaging or products. Photos of the damage are required in original condition.

  • Based on courier policy:

    • A claim may be filed and the shipping company may inspect/pick up the item.

    • Or, you will be issued an RMA and follow standard return procedures.

  • Once confirmed as shipping damage, a free replacement will be sent.


4. Lost Shipments or Incorrect Addresses

  • If a shipment shows no delivery confirmation:

    • Wait up to 10 business days.

    • If no update, we will file a claim with the courier.

    • Once accepted, we will issue a replacement or refund at no charge.

  • If a package is delivered and signed to the correct address, no claim can be made.

  • If a package is returned due to an incorrect address or delivery failure, we will contact you for correction and reship at your expense.


5. Incorrect Items Shipped

  • Some items may display codes different from our website, depending on the manufacturer.

  • If you believe the wrong item was shipped:

    • Do not open the product.

    • Contact customer service within 15 days of delivery.

    • Once confirmed, we will send a replacement at no cost and provide a prepaid return label.


6. Refund and Exchange Processing Time

  • Once we receive and inspect your returned item(s), we process:

    • Refunds or exchanges within 3 business days.

    • Please allow 3–4 additional days for the credit to appear on your card statement.

    • Refunds are issued to the original payment method.


7. Returns of Defective OEM / Brand-Name Items

  • OEM (Original Equipment Manufacturer) products are covered by the manufacturer’s warranty.

  • Ink Toner Shop does not accept returns of defective OEM products.

  • Please contact the respective manufacturer for warranty claims (see list below).

OEM Contact Information:

  • Brother: 1-877-276-8437

  • Dell: 1-800-387-5757

  • Lexmark: 1-800-539-6275

  • Canon: 1-866-226-6634

  • Samsung: 905-542-3837

  • Epson: 562-276-4350

  • HP: 1-877-231-4351

  • Konica Minolta: 1-877-764-6658

  • Ricoh: 905-795-9659

  • Panasonic: 905-624-5010

  • Okidata: 1-800-654-3282

  • Sharp: 905-568-7140

  • Xerox: 1-800-835-6100

  • IBM: 1-800-426-4968