General Return Policy

Ink Toner Shop – Return Policy and RMA Instructions

To initiate a return, you must first obtain a Return Merchandise Authorization (RMA).
Please contact us at:

Toll-Free: 1-855-786-1570
Email: [email protected]

Returns are accepted within 180 days (6 months) from the date of purchase.
Once your RMA is approved and the return is within 1 year, you will receive:
- A prepaid shipping label (a $10.00 shipping cost is covered by us).
- Full return instructions, including your RMA number and our return address.
Affix the label to your package and drop it off at the courier specified in the instructions.
RMA is valid for 10 calendar days from the issue date. Multiple reminders will be sent if we do not receive the package promptly.

A 15% restocking fee applies.
If the return is within 90 days of purchase:
- A refund is issued less original shipping charges.
- Return shipping is at the customer's expense.
Products must be unopened, unused, and in original packaging.
Customer must ship via a trackable method (FedEx, UPS, Purolator) and send the tracking number to [email protected].
The RMA number must be written on the outer box, not on product packaging.
Returns are not accepted after 1 year from purchase.

Report any shipping damage within 5 business days of receiving the order.
Do not discard packaging or products. Photos of the damage are required in original condition.
Based on courier policy:
- A claim may be filed and the shipping company may inspect/pick up the item.
- Or, you will be issued an RMA and follow standard return procedures.
Once confirmed as shipping damage, a free replacement will be sent.

If a shipment shows no delivery confirmation:
- Wait up to 10 business days.
- If no update, we will file a claim with the courier.
- Once accepted, we will issue a replacement or refund at no charge.
If a package is delivered and signed to the correct address, no claim can be made.
If a package is returned due to an incorrect address or delivery failure, we will contact you for correction and reship at your expense.

Some items may display codes different from our website, depending on the manufacturer.
If you believe the wrong item was shipped:
- Do not open the product.
- Contact customer service within 15 days of delivery.
- Once confirmed, we will send a replacement at no cost and provide a prepaid return label.

Once we receive and inspect your returned item(s), we process:
- Refunds or exchanges within 3 business days.
- Please allow 3–4 additional days for the credit to appear on your card statement.
- Refunds are issued to the original payment method.

OEM (Original Equipment Manufacturer) products are covered by the manufacturer’s warranty.
Ink Toner Shop does not accept returns of defective OEM products.
Please contact the respective manufacturer for warranty claims (see list below).