Ink Toner Shop – Return Policy and RMA Instructions
Important: Do Not Ship Any Product Until RMA is Approved
To initiate a return, you must first obtain a Return Merchandise Authorization (RMA).
Please contact us at:
Toll-Free: 1-855-786-1570
Email: [email protected]
1. Return of Defective Compatible or Remanufactured Items
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Returns are accepted within 180 days (6 months) from the date of purchase.
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Once your RMA is approved and the return is within 1 year, you will receive:
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A prepaid shipping label (a $10.00 shipping cost is covered by us).
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Full return instructions, including your RMA number and our return address.
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Affix the label to your package and drop it off at the courier specified in the instructions.
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RMA is valid for 10 calendar days from the issue date. Multiple reminders will be sent if we do not receive the package promptly.
2. Return of Non-Defective Compatible or Remanufactured Items
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A 15% restocking fee applies.
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If the return is within 90 days of purchase:
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A refund is issued less original shipping charges.
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Return shipping is at the customer's expense.
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Products must be unopened, unused, and in original packaging.
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Customer must ship via a trackable method (FedEx, UPS, Purolator) and send the tracking number to [email protected].
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The RMA number must be written on the outer box, not on product packaging.
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Returns are not accepted after 1 year from purchase.
3. Shipping Damage Returns
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Report any shipping damage within 5 business days of receiving the order.
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Do not discard packaging or products. Photos of the damage are required in original condition.
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Based on courier policy:
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A claim may be filed and the shipping company may inspect/pick up the item.
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Or, you will be issued an RMA and follow standard return procedures.
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Once confirmed as shipping damage, a free replacement will be sent.
4. Lost Shipments or Incorrect Addresses
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If a shipment shows no delivery confirmation:
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Wait up to 10 business days.
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If no update, we will file a claim with the courier.
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Once accepted, we will issue a replacement or refund at no charge.
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If a package is delivered and signed to the correct address, no claim can be made.
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If a package is returned due to an incorrect address or delivery failure, we will contact you for correction and reship at your expense.
5. Incorrect Items Shipped
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Some items may display codes different from our website, depending on the manufacturer.
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If you believe the wrong item was shipped:
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Do not open the product.
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Contact customer service within 15 days of delivery.
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Once confirmed, we will send a replacement at no cost and provide a prepaid return label.
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6. Refund and Exchange Processing Time
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Once we receive and inspect your returned item(s), we process:
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Refunds or exchanges within 3 business days.
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Please allow 3–4 additional days for the credit to appear on your card statement.
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Refunds are issued to the original payment method.
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7. Returns of Defective OEM / Brand-Name Items
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OEM (Original Equipment Manufacturer) products are covered by the manufacturer’s warranty.
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Ink Toner Shop does not accept returns of defective OEM products.
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Please contact the respective manufacturer for warranty claims (see list below).
OEM Contact Information:
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Brother: 1-877-276-8437
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Dell: 1-800-387-5757
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Lexmark: 1-800-539-6275
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Canon: 1-866-226-6634
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Samsung: 905-542-3837
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Epson: 562-276-4350
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HP: 1-877-231-4351
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Konica Minolta: 1-877-764-6658
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Ricoh: 905-795-9659
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Panasonic: 905-624-5010
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Okidata: 1-800-654-3282
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Sharp: 905-568-7140
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Xerox: 1-800-835-6100
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IBM: 1-800-426-4968